ck99 believes that online gaming should be fun, not stressful. Our responsible gaming programme gives every Pakistani player the tools, information, and support needed to keep gambling a positive leisure activity — and to step back whenever they need to. This page explains every protection feature available to you, right now, on your ck99 account.
ck99 is strictly for players aged 21 and above.
Player Protection Tools
Every tool listed below is available directly from your ck99 account settings with no waiting period. They are free, immediate, and effective. Use one, or use all six together.
Set a daily, weekly, or monthly cap on how much PKR you deposit into your ck99 account. Once the limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly; increasing it requires a 24-hour cooling-off period to prevent impulsive decisions.
Choose how long you want a single gaming session to last — anywhere from 30 minutes to several hours. When your session timer expires, ck99 will log you out automatically and display a responsible gaming reminder before allowing you to log back in. Time flies when you are playing; this tool keeps you aware.
Set a maximum net loss amount per day, week, or month in PKR. Once you have lost up to your chosen threshold within a given period, ck99 will prevent further wagering until the limit period resets. This tool is particularly useful for players who want to enjoy cricket betting or slot games without the risk of a single bad session doing serious damage.
Enable periodic on-screen pop-ups that show you a summary of your current session — how long you have been playing, your net win or loss for the session, and a prompt to take a break or stop. Reality checks can be set to appear every 15, 30, or 60 minutes and are designed to keep you conscious of your gaming activity in real time.
Need to step away for a few days? Use the Take a Break feature to temporarily suspend access to your ck99 account for a period of 24 hours, 48 hours, 7 days, 30 days, or a custom duration of your choosing. During a cooling-off period, you cannot log in, deposit, or place bets. The break activates immediately and cannot be cancelled early.
Self-exclusion is ck99's most powerful responsible gaming tool. When you self-exclude, your account is locked for a minimum period of six months and up to five years, or permanently. ck99 will also ensure your details are flagged so that new account registrations from your identity are blocked during the exclusion period. This is the right choice if gaming has become a serious concern.
Step-by-Step
Self-exclusion on ck99 takes less than five minutes. The process is confidential, immediate, and requires no justification on your part. Our support team will never attempt to persuade you against excluding — your welfare comes first.
If at any point during the process you feel overwhelmed or need guidance, our live chat support is available around the clock. Players from Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan can also reach us by email at [email protected] — plain text, no mailto link.
Once self-exclusion is activated, all pending withdrawal requests will be processed and paid out to you normally. ck99 will not withhold funds belonging to a self-excluded player.
Navigate to ck99.cam and log in using your registered email and password. If you are having trouble accessing your account, contact our 24/7 live chat support directly for assisted self-exclusion.
Click on your profile icon in the top-right corner of the screen, then select "Account Settings" from the dropdown menu that appears.
Inside Account Settings, navigate to the "Responsible Gaming" tab. All six player protection tools — including self-exclusion — are listed here in a clear, accessible layout.
Click "Self-Exclude" and choose your exclusion period: 6 months, 1 year, 3 years, 5 years, or permanent. Read the terms displayed on screen — self-exclusion cannot be reversed before the chosen period ends.
Enter your account password to confirm the action is authorised by you. Once submitted, your account locks immediately. A confirmation email will be sent to your registered address within minutes.
Self-exclusion is a strong step and ck99 is proud of you for taking it. If you feel you need further support, please reach out to a counselling service or trusted family member. You do not have to manage this alone.
Player Limits Overview
All limits are set and managed directly inside your ck99 account with no forms to fill and no approval required. Decreases take effect instantly; increases require a 24-hour review period.
Know Your Habits
Honest self-reflection is the first step towards responsible gaming. Read the questions below and think about your recent gambling behaviour. There are no right or wrong answers — this is purely for your own awareness. If several of these statements feel familiar, it may be worth using one of ck99's player protection tools or speaking to a counsellor.
If you answered "Often," "More than once," or "Multiple times" to any question above, we encourage you to activate a Take a Break or self-exclusion period on your ck99 account, or speak directly with our 24/7 support team.
Warning Signs
Problem gambling can affect anyone, regardless of age, income level, or how long they have been playing. In Pakistan, like everywhere else, it can develop gradually and be easy to miss in the early stages. The following signs may indicate that gambling has moved beyond healthy entertainment.
If any of the signs above describe your current experience, please reach out. ck99's support team can help you activate protective tools immediately. Talking to a trusted family member or a professional counsellor is also a meaningful and courageous step. Your wellbeing matters far more than any game outcome.
Age Verification
ck99 operates a strict 21+ age verification policy across all products — casino games, sports betting (including PSL cricket and tennis markets), slot games, colour prediction, and all other features on the platform. No player under the age of 21 is permitted to open an account or place any bet on ck99, under any circumstances.
Age verification is conducted at the point of registration using CNIC or passport documentation, and again at the point of first withdrawal. ck99 uses a licensed, independent KYC verification service to confirm identity and age. Any account found to belong to a person under 21 will be immediately suspended and all funds returned.
If you believe a minor in your household — whether in Islamabad, Faisalabad, or anywhere else in Pakistan — has accessed or registered on ck99 using your payment details or devices, please contact our support team immediately at [email protected] so we can investigate and take action without delay.
ck99 strongly recommends that parents and guardians use device-level parental control software to prevent minors from accessing online gaming or gambling platforms on shared devices.
Our Age Verification Process
Regulatory Framework
ck99 operates under an international gaming licence that requires compliance with documented responsible gaming standards. These standards are not optional features — they are mandatory conditions of our licence and are audited periodically by our licensing authority. Our responsible gaming programme is built to meet and exceed those requirements.
The responsible gaming obligations embedded in ck99's international licence include: mandatory age verification for all players, provision of self-exclusion tools with a minimum six-month duration, clear display of responsible gaming information throughout the platform, staff training on problem gambling identification, and cooperation with national and international problem gambling organisations.
ck99 takes these obligations seriously not only because they are legally required but because we genuinely believe they make our platform better for the players we serve in Pakistan. A player who games responsibly and within their means is a player who continues to enjoy ck99 for years — and that is the outcome we want for every person who creates an account with us.
Under the terms of our international gaming licence, ck99 maintains a dedicated responsible gaming compliance file that is reviewed on a regular audit cycle. Players who wish to enquire about our licence or its responsible gaming provisions may contact our support team at [email protected].
Play Within Your Limits
Set your limits before your first deposit, use our protection tools, and enjoy cricket betting, live casino, and slot games on ck99 with full confidence that you are in control. Our 24/7 support team in Pakistan Standard Time is always ready to help.
21+ only | Play Responsibly | Operated under international gaming licence